Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to the address provided by our customer support. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 60 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact us first via online chat or regarding all returns or refunds.
Customer confirm the test report and Fixabout offer the return / refund / exchange (within warranty) will give a testing report within 1-2 weeks.Ĥ. Repack and return the product with aftersales list, or bring it to our store.ģ.
All the products must be returned as they are delivered. These issues are not covered by our life warranty: for screen like screen damage / IC damage / bezel damage / flex cable damage / scratch, for battery like flex cable damage / scratch / out of shape / swollen (unintentional screen damage for is now included in our warranty)ģ. Lifetime warranty does not include physical damage or damage caused by incorrect installation. Products must be purchased from Fixabout. If the product is non-defective but returned (for any reason), 30% restocking fee will be charged.ġ. Otherwise there will be a delay for your return process.ģ.
Please return the faulty items together with the Aftersales List (including model, color, quantity and problem). For all faulty items returned can be replaced, or we will offer store credit or refund.Ģ. We do appreciate your trust and support on our products and service! We try to make the return process as simple as possible and bring the best warranty experience to our customer.ġ.